Service Management

We understand that every organization has different IT concerns and requires various solution strategies. Lume specialists uncover how your IT policies align with your business strategy so that we can provide meaningful, value-add recommendations.

We have organized our service management effort into three stages:

  • Service Design Stage – defines the process and resources required for us to implement the highest value services
  • Transition Stage – acts on opportunities for enhancement, rolling out service, system, and hardware changes and managing the change.
  • Operations Stage – supports steady-state operations in the most efficient and comprehensive way possible