Help Desk

No matter how efficient a company is, technology-related challenges and questions will arise. Employees can’t be expected to know the ins and outs of technical equipment and how to handle all situations, especially during a busy workday when they are tasked with multiple projects related to their core functions.

Lume’s help desk not only is a friendly voice, but a path to IT expertise that solves challenges and empowers employee productivity.

Our multi-tiered help desk services range from:

  • Tier 1 – representatives with a broad knowledge base, offering basic levels of support
  • Tier 2 – specialists with higher level training, assisting with more difficult issues, e.g., bug fixes
  • Tier 3 – high-value experts, delivering the highest level of support and experience with product development

Whether needed for a quick retrieval of information or to fix a software issue, our help desk provides quick, relevant support.