Solution Center

The Lume Solution Center is built entirely for your convenience and peace
of mind. With expert knowledge across a wide range of applications and hardware, we’ll manage, support, and protect your IT assets and data to enable business growth.

Seated woman in an office looking at a desktop computer and speaking into a headset

Lume Support Services

  • Helpdesk support
  • Business applications support
  • Hardware and systems support
  • Vendor management
  • Security management
  • Asset management
  • Troubleshooting
  • Analytics
  • Monitoring system health

Co-manage your IT solutions with Lume

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    On-site

    Need a hand? We’ll visit your workplace to hook you up and keep you connected.
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    Remote

    Want to talk about it? We’ll help you troubleshoot issues online or over the phone.
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    Time and Materials

    Want to pay as you go? We’ll only bill you for the minutes we spend resolving your issue.

How do we do it?

As your IT partners, we’ll manage all your tech-related processes— from setup to support. Here’s what you can expect from the Lume Solution Center.

  • Service-Level Agreements

    Our industry-leading SLAs expedite your time
    to resolution. With a clear-cut, mutually agreeable understanding of our services upfront, you’ll know what to expect, when, and from whom.

  • The Power of Artificial Intelligence

    We harness the power of AI to automate processes that eliminate the need for manual intervention. AI means quicker response rates and simpler solutions, saving you time and money.

  • Third-Party Vendor Management

    Think of Lume as a central hub that connects you to all your technology providers. We’ll navigate high-level conversations with software, hardware, and internet providers so you don’t have to.

  • Online Ticketing Platform

    Need support? Send us an email, access our online ticketing system, or open the Lume Support widget on your desktop. With an open ticket, we can improve resolution times and guarantee accountability.

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“Our partnership with Lume is a true value-add for our organization. The Solution Center allows Lume’s team of experts to effectively manage our IT needs while rapidly responding to all troubleshooting problems that may arise“ - Director of a specialty contracting firm
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