Solution Center

Welcome to the Lume Solution Center.

As an extension of your team, we'll help you co-manage your technologies safely and responsibly.

  • The Power of Artificial Intelligence

    We harness the power of AI to automate processes that eliminate the need for manual intervention. AI means quicker response rates and simpler solutions, saving you time and money.
  • Third-Party Vendor Management

    Think of Lume as a central hub that connects you to all your technology providers. We’ll navigate high-level conversations with software, hardware, and internet providers so you don’t have to.
  • Service-Level Agreements

    Our industry-leading SLAs expedite your time to resolution. With a clear-cut, mutually agreeable understanding of our services upfront, you’ll know what to expect, when, and from whom.
  • Online Ticketing Platform

    Need support? Send us an email, access our online ticketing system, or open the Lume Support widget on your desktop. With an open ticket, we can improve resolution times and guarantee accountability.
  • How do we do it?

    As your IT partners, we’ll manage all your tech-related processes—from setup to support—all from the same safe, convenient location. Here’s what you can expect from the Lume Solution Center: • Analytics • Monitor Systems • Helpdesk Support • Security Management • Asset Management • Vendor Management • Troubleshooting
  • Why Lume?

    Your job is hard enough without having to worry about password resets, configuration challenges, and other IT-related issues. Let our expert team of IT consultants take care of your IT infrastructure so you can focus on what matters most: building your business and serving your customers.
  • On-site

    Need a hand?

    We’ll visit your workplace to hook you up and keep you connected.

  • Time and Materials

    Want to pay as you go?

    We’ll only bill you for the minutes we spend resolving your issue.

  • Remote

    Want to talk about it?

    We’ll help you troubleshoot issues online or over the phone.

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