Solution Center

The Lume Solution Center is built entirely for your convenience and peace
of mind. With expert knowledge across a wide range of applications and hardware, we’ll manage, support, and protect your IT assets and data to enable business growth.

Seated woman in an office looking at a desktop computer and speaking into a headset

Lume Support Services

  • Helpdesk support
  • Patch management
  • Business applications support
  • Hardware and systems support
  • Vendor management
  • Security management
  • Asset management
  • Troubleshooting
  • Analytics
  • Monitoring system health

Co-manage your IT solutions with Lume

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    On-site

    Need a hand? We’ll visit your workplace to hook you up and keep you connected.
  • https://lumestrategies.com/wp-content/uploads/2022/02/remote-icon.png

    Remote

    Want to talk about it? We’ll help you troubleshoot issues online or over the phone.
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    Time and Materials

    Want to pay as you go? We’ll only bill you for the minutes we spend resolving your issue.

The Lume Difference

From ticket submission to long-term prevention, Lume’s streamlined support process resolves issues quickly and reduces your IT costs.

  • Submit

    Log an issue with Lume using your preferred communication channel.

  • Connect

    Backed by industry-leading SLAs, Lume’s local technical team is ready to consult, not just respond to your issues.

  • Resolve

    Your issue isn’t just fixed, it’s understood. We confirm resolution with you, because support should feel like a partnership, not a transaction.

  • Review & Improve

    We regularly review all support tickets to identify patterns and develop proactive strategies that
    prevent issues from recurring.

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“Our partnership with Lume is a true value-add for our organization. The Solution Center allows Lume’s team of experts to effectively manage our IT needs while rapidly responding to all troubleshooting problems that may arise.“ - Director of a specialty contracting firm
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