Solution Center

The Lume Solution Center is built entirely for your convenience and peace
of mind. With expert knowledge across a wide range of applications and hardware, we’ll manage, support, and protect your IT assets and data to enable business growth.

Seated woman in an office looking at a desktop computer and speaking into a headset

Lume IT Support Services

  • Helpdesk support
  • Patch management
  • Business applications support
  • Hardware and systems support
  • Vendor management
  • Security management
  • Asset management
  • Troubleshooting
  • Analytics
  • Monitoring system health

Lume Managed IT Services

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    On-site

    Need a hand? We’ll visit your workplace to hook you up and keep you connected.
  • https://lumestrategies.com/wp-content/uploads/2022/02/remote-icon.png

    Remote

    Want to talk about it? We’ll help you troubleshoot issues online or over the phone.
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    Time and Materials

    Want to pay as you go? We’ll only bill you for the minutes we spend resolving your issue.

The Lume Helpdesk Support Difference

From ticket submission to long-term prevention, Lume’s streamlined support process resolves issues quickly and reduces your IT costs.

  • Submit

    Log an issue with Lume using your preferred communication channel.

  • Connect

    Backed by industry-leading SLAs, Lume’s local technical team is ready to consult, not just respond to your issues.

  • Resolve

    Your issue isn’t just fixed, it’s understood. We confirm resolution with you, because support should feel like a partnership, not a transaction.

  • Review & Improve

    We regularly review all support tickets to identify patterns and develop proactive strategies that
    prevent issues from recurring.

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“Our partnership with Lume is a true value-add for our organization. The Solution Center allows Lume’s team of experts to effectively manage our IT needs while rapidly responding to all troubleshooting problems that may arise.“ - Director of a specialty contracting firm
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