By 2021, the market for software-as-a-service (SaaS) reached $113.1 billion — almost doubled from 2017.
In 2018, up to 90%* of data breaches were due to human error, and user error is a common cause of data loss
- Accidental deletion
- Forgetting to save
- Spills near hardware
- Device Loss or theft
Cloud-based applications, like Microsoft 365 and G Suite, feature auto-save and reduce the impact of device loss, but user error is still a common problem. Users can easily delete data, conversations, and overwrite existing data in commonly used business apps.
Companies Use SaaS Apps For Varied Business Needs
- Customer relationship management – 52%
- Email – 50%
- Human Resources – 29%
- eCommerce – 22%
- Business Intelligence – 22%
- Database Management – 21%
- Finance & Accounting – 17%
- Enterprise resource planning – 17%
- Operations – 15%
In 2023, 78% of businesses will run almost entirely on SaaS, Entirely cloud-based organizations use 2X the number of SaaS applications as a typical workplace — 34 apps on average.
SaaS Means New IT Responsibilities
81% say SaaS app management is changing the role of IT.
- 59% Cost
- 47% Security
- 38% Ease of Use
- 30% Integrations
- Just 12% consider data center infrastructure and disaster recovery
Cloud Security Means Shared Responsibility
While cloud service providers, like Microsoft and Google, are responsible for the security of the cloud itself, businesses must maintain their own network and data security.
Business Responsibility: Security in the Cloud
- Data Backup
- Devices (PC & Mobile)
- Accounts and Identifiers
Provider Responsibility: Security in the Cloud
- Physical Infrastructure
- Apps and operating Systems
- Network Controls
SaaS providers must maintain backups at various geolocations to ensure global availability and protect against natural disasters. BUT, businesses must act to protect data loss events – guarding against malware, hardware failures, and human error.
Why Does Shared Responsibility Matter?
In 2023, 70% of businesses will suffer an unrecoverable data loss in SaaS applications.
- Data recovery can take 18.5 hours on average.
- 1 hour downtime can cost
- $8,000 for small businesses
- $700,000 for Enterprise
If you’re backing up your servers, why not your SaaS apps?
Get in touch today to learn more about our SaaS Protection offering and how it can protect your critical business data.