By: Tom Gilmore Most help desk requests fall into three major categories: email issues, software errors, and hardware glitches. While these problems may be common, you can solve many of them quickly with the right sequence of steps. Below is a straightforward, step-by-step troubleshooting guide to help you recover quickly, reduce downtime, and avoid unnecessary frustration.   1. Email Access…

By: Tom Gilmore   Cybersecurity isn’t just a concern for large-scale enterprises. According to the Identity Theft Resource Center, 73% of small businesses experienced a cyberattack last year—up from 45% just three years earlier. Why are so many small businesses vulnerable? Many lack the dedicated IT intel or resources to defend against evolving threats. Until now, of course.  Here are…

The progression of the twenty-first-century tech ecosystem has delivered significant improvements to the way our businesses operate. But in today’s day and age, we all know how stressful and confusing technology can be. Whether you’re looking to establish your organization’s cloud-based presence, troubleshoot your employees’ tech problems, or protect your business from cybersecurity threats, the slew of technological “to-do’s” can…

By Michael Hensley, Director of Professional Services Like millions of other people in the world, I’m looking forward to ridding my hands of 2020 and starting fresh in the new year. While the pandemic has left an indisputable mark on our planet, recent advancements in technology have provided much-needed hope and optimism for the future. When looking ahead to the…

Data privacy and security are two initiatives that have become top priorities for business and IT leaders around the world in recent years. While maintaining a secure environment is critically important in safeguarding an organization’s private information, the shift to a remote workforce has allowed cybercriminals to cause significant business disruption. For months, hackers have effectively taken advantage of employees’…

By Michael Hensley, Director of Professional Services Ready for the eye-opening stat of the day? Since the start of COVID-19, the FBI and its IC3 (Internet Crime Complaint Center) has reported a 300% increase in reported cybercrime activity. This starting rise in the frequency of cyberattacks has prompted companies—especially those with vulnerable networks due to increases in work-from-home activity—to enhance…

By Michael Hensley, Director of Professional Services As cyberattacks have become increasingly prevalent in recent years, the importance of effective cybersecurity preparation has grown exponentially. To safeguard assets and protect against hacking attempts, organizations have felt the pressing need to ramp-up their security measures by mandating appropriate training exercises and informational sessions for all employees. Despite recent technological innovations that…

By Pete Petrella, Director of Business Development Our friends at Datto conducted two recent studies to generate a more comprehensive understanding of managed service providers (MSPs). Titled “The Global State of the MSP Report,” over 1,800 MSP providers from around the world were surveyed. The reports gathered an abundance of data and feedback from participating organizations. From the emergence of…

As the COVID-19 crisis continues to evolve, we are making every effort to help your business stay safe from cyberthreats and other IT challenges. We teamed up with our trusted partners at Cyberstone to put together this informational video, which covers: Hacking campaigns and phishing attacks Trickbot banking trojans Tips from the National Cyber Security Center Virtual Private Networks (VPN)…

As the COVID-19 situation continues to unfold globally, cybersecurity has never been more important for businesses in all industries. COVID-19-themed hacking campaigns and phishing attacks are on the rise, and many employers are telling their employees to work from home. Companies need to take the proper precautions to maintain business continuity. At Lume Strategies, we want to make sure companies…