By: Tom Gilmore Most help desk requests fall into three major categories: email issues, software errors, and hardware glitches. While these problems may be common, you can solve many of them quickly with the right sequence of steps. Below is a straightforward, step-by-step troubleshooting guide to help you recover quickly, reduce downtime, and avoid unnecessary frustration.   1. Email Access…

Introduction Organizations today are up against a sophisticated enemy. Gone are the days where the biggest malware threats were simple “spray and pray” attacks that were generic in content and relatively easy for security providers to identify and block. Today’s threats are led by state actors, highly resourced criminal gangs, and others dedicated to creating successful attacks. And it’s not…

Introduction As your business becomes increasingly digital, the devices, back-end systems, and applications you’re using generate an overwhelming amount of data — an attractive target for cybercriminals and ransomware. Ransomware is a pernicious form of malicious software that encrypts data against access by your own business, only to be unlocked if you pay the ransom demand. In some cases it’s…

By Michael Hensley, Director of Professional Services Online hacking incidents have become increasingly frequent – and incredibly complex – in recent months. Phishers, scammers, and other cybercriminals have successfully exploited organizational loopholes and wreaked havoc on countless businesses – particularly those in the healthcare industry – since the outbreak of COVID-19. Today, millions of organizations rely on perimeter and endpoint…

As your partners in holistic IT solutions, our top priority is effectively managing your network and technology assets to keep them safe and optimized so you stay productive. To do this, we leverage Datto Remote Monitoring and Management (RMM) to manage and protect your business. We use this platform to deliver premier monitoring and management services of your technology assets,…